We have fully trained technical and systems administration staff, housed at the network facility 24 hours a day, 7 days a week. To ensure fast and accurate responses, our technical support team uses a web based ticket support system. Our ticket system is setup to show all incoming emails instantly, while keep all communication with every customer on file for future reference. The extra measurements we have taken since day one has allowed us to respond to 95% of all requests within 15 minutes!